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Disputes are part of doing business. How you resolve them matters. Mediation and arbitration offer effective alternatives to court—each with distinct advantages. Understanding the difference helps protect your interests and resolve conflicts strategically. 1. Mediation – A Voluntary and Cooperative Process Definition:Mediation is a non-binding and confidential procedure in which a neutral third party facilitates dialogue between disputing parties. The mediator assists in clarifying issues and guiding the parties toward a mutually acceptable agreement. Key Features: ...